How can we
help you?
Find answers to common questions about flights, bookings, payments and your journey.
Everything you need
to know.
Browse the most common questions from travelers using NikVay Flight.
Flight Booking
How do I search for a flight?+
Enter your departure city, destination, travel dates and passenger information on the flight search form. Select Search Flights to view available flight options.
How do I book a flight?+
Select the flight you want, review the flight details and fare conditions, enter the required passenger information and continue through the booking process.
Can I book flights for multiple passengers?+
Yes. You can enter the required information for each passenger during the booking process, subject to the availability and rules of the selected flight.
Payment & Confirmation
When is my booking confirmed?+
A booking is confirmed after the required booking and payment process has been successfully completed and confirmation has been issued.
Why has my payment or booking not completed?+
A payment or booking may remain incomplete because of payment processing issues, availability changes or technical problems. Please contact our support team if you need assistance.
Will I receive a booking confirmation?+
Once your booking has been successfully confirmed, the applicable booking details and confirmation information will be provided to you.
Changes, Cancellation & Refunds
Can I change my flight?+
Flight changes depend on the fare conditions and policies of the applicable airline or flight provider. Fare differences and applicable change fees may apply.
Can I cancel my booking?+
Cancellation depends on the fare rules and conditions of the selected flight. Some fares may be refundable while others may have restrictions.
How do refunds work?+
Refund eligibility and processing depend on the applicable airline, fare conditions and payment method. Please contact NikVay support for assistance with an eligible refund request.
E-Tickets & Travel Documents
Where can I find my e-ticket?+
After a successful booking, your booking details and available electronic ticket information can be accessed from your booking details page.
Can I download my e-ticket?+
Where electronic ticket documents are available, you can use the download option provided on the booking details page.
What travel documents do I need?+
Depending on your destination, you may need a valid passport, visa, identification and other required travel documents. Travelers are responsible for checking the requirements applicable to their journey.
Baggage
How much baggage can I take?+
Baggage allowance depends on the airline, route, cabin class and fare selected. Always check the baggage information associated with your specific booking.
Can I purchase additional baggage?+
Additional baggage availability and charges depend on the applicable airline and fare conditions.
Flight Status
What if my flight is delayed?+
Flight schedules and operations are controlled by the applicable airline. If your flight is delayed or changed, check the latest information provided by the airline and contact support if you require assistance.
What if my flight is cancelled?+
Airline cancellations are subject to the airline's policies and applicable passenger options. Contact NikVay support for assistance with your booking.
Talk to our team.
If you cannot find the answer you're looking for, we're here to help with your booking or travel questions.